Refund policy

At GlowGardenDecor.store, customer satisfaction is extremely important to us. We proudly stand behind the quality and craftsmanship of our garden décor products. If for any reason you are not completely satisfied with your purchase, we’re here to help.

📦 Returns Eligibility

You may request a return under the following conditions:

  1. The item was purchased from GlowGardenDecor.store
  2. The return request is submitted within 30 days of delivery
  3. The item is unused, undamaged, and in its original condition
  4. The item is returned in its original packaging

Please note: Items showing signs of use, damage caused by misuse, or missing parts may not be eligible for a refund.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless defective:

  1. Clearance or final sale items
  2. Items damaged due to improper installation or use
  3. Items returned without prior authorization

💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  1. Approved refunds will be processed to the original payment method
  2. Refunds are typically completed within 5–10 business days
  3. Shipping fees (if applicable) are non-refundable

🔄 Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need an exchange, please contact us with photos of the issue.

📩 How to Start a Return

To initiate a return, please contact us with:

  1. Order number
  2. Reason for return
  3. Photos (if the item is damaged or defective)

📧 Contact details are listed in the Contact Information section below.